These Terms of Use govern your use of the Sigma Smile Clinic website, online booking, online payments and online video consultations. By using the site or booking an appointment you agree to these terms.
1. Services
The website lets you learn about our treatments, request in-clinic appointments, request online video consultations and pay booking fees or deposits. An appointment is only final after the clinic confirms it (or automatically after a successful online payment, where enabled).
2. Medical disclaimer
Content on this website is general information and is not a diagnosis or a substitute for an examination. Online consultations are intended for assessment, advice, follow-up and treatment planning; some conditions require an in-clinic examination, X-rays or treatment, which the doctor will advise. In a dental or medical emergency, go to the nearest emergency service.
3. Your responsibilities
- Provide accurate and complete information, including your medical history when asked.
- Book for yourself or, for minors and dependants, as their legal guardian.
- Keep your private booking and video links confidential; anyone with the link may be able to view your booking.
- Do not misuse the website, attempt unauthorised access, or record a consultation without the doctor's consent.
4. Bookings, cancellations and no-shows
You can cancel through your "Manage booking" link up to the time limit shown on that page (24 hours before the appointment by default). Late cancellations and no-shows may lose the booking fee as described in our Refund & Cancellation Policy. The clinic may reschedule in exceptional circumstances and will contact you to agree on a new time or offer a refund.
5. Fees and payments
Prices are shown in Egyptian Pounds (EGP). Prices marked "starting from" are estimates; the final treatment price is agreed after examination. Online payments are processed by Paymob (cards and mobile wallets) or by InstaPay transfer, subject to those providers' terms. A booking paid by InstaPay is confirmed after the clinic verifies the transfer.
6. Online consultations
You need a stable internet connection, a device with a camera and microphone and a supported browser. If the call cannot take place for technical reasons on our side, we will reschedule at no cost. If the patient does not join within 15 minutes of the appointment time, the session may be considered a no-show.
7. Intellectual property
All content, logos, photos and before/after cases on this website belong to Sigma Smile Clinic or are used with permission and may not be copied without written approval. Before/after photos are published only with patient consent.
8. Liability
We work to keep the website available and accurate but do not guarantee uninterrupted operation. To the extent permitted by law, we are not liable for indirect losses arising from use of the website. Nothing in these terms limits liability that cannot be limited under Egyptian law.
9. Governing law
These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction.
10. Contact
Questions about these terms: info@sigmasmile-eg.com.