Please read this information before your online video consultation. By joining the video room you confirm that you understand and accept it.
1. What an online consultation can and cannot do
An online consultation lets the doctor talk with you, see your teeth through your camera, review photos or X-rays you show, give advice and plan treatment. It cannot replace a full clinical examination; the doctor may ask you to visit the clinic for diagnosis or treatment.
2. Privacy of the call
- The call connects your browser directly to the doctor's browser and is encrypted end-to-end (WebRTC, DTLS-SRTP). Our servers only help the two browsers find each other.
- Join from a private place. Other people should only be present with your agreement (for example a parent for a child).
- The doctor may record the session for your medical record only after telling you inside the call; you will see a visible recording indicator. Tell the doctor if you do not agree. You may not record the doctor without permission.
- The doctor may write consultation notes that are saved in your patient record.
3. Technical requirements
A phone, tablet or computer with camera and microphone; an up-to-date Chrome, Safari, Edge or Firefox; and a stable Wi-Fi or 4G connection. Allow camera and microphone access when the browser asks.
4. Emergencies
Online consultations are not for emergencies. If you have severe pain with swelling, bleeding that does not stop, trauma, or difficulty breathing or swallowing, go to the nearest emergency department.
5. Consent
By joining, you consent to receive dental advice by video, confirm the information you give is accurate, and (if booking for a minor) confirm you are their legal guardian.