This policy explains how booking fees, deposits and consultation fees paid online are handled.
1. Cancellations by you
- Cancel at least 24 hours before your appointment (using your "Manage booking" link or WhatsApp): full refund of the amount paid, or free rescheduling.
- Cancel less than 24 hours before, or not attend: the booking fee is non-refundable, but may be credited once towards a new appointment at the clinic's discretion.
2. Cancellations by the clinic
If we cancel or cannot hold your appointment (including technical problems on our side during an online consultation), you may choose a new time or a full refund.
3. How refunds are paid
Card and wallet payments are refunded to the original payment method through Paymob, normally within 5–14 working days depending on your bank or wallet provider. InstaPay payments are refunded by InstaPay transfer to the sending account. Cash payments are refunded at the clinic.
4. Treatment payments
Payments for treatment carried out are not refundable once the treatment has started; any dispute is reviewed individually by the clinic management.
5. Contact
To request a refund, contact info@sigmasmile-eg.com or WhatsApp +20 111 677 5077 with your booking reference.